enterprises is the effective utilization and management of their IT resources and infrastructure so as to deliver ever-improving service level requirements. This is another area where a DGT model can help.
We have in-house experts who can assist the process of a creating a DGT for our clients with the right IT and Applications Support expertise. We can help organizations optimize critical IT investments while meeting the demands of a 24*7 environment. We can enable shift operations in our IT and Applications Support model.

Our infrastructure management services through the DGT framework allow our customers to focus on core business activities that propel growth while we take care of their day-to-day technology administration through our specially created and trained support DGT.

Suyati Technologies has over five years of experience working on Barracuda Networks, an industry leader in niche area of content security solutions that protect businesses from threats over email, Web, and IM. One of their key product offerings in the Security product line is the Barracuda Web Filter.

Suyati's experience with Barracuda Networks includes:

• 5 Years Experience in Configuring & Customizing the product for Corporate customers
• Experience with the Barracuda Web Filter 310 & 210 models
• Internal Network Deployment at multiple sites
• Configuration of Company specific profiles and security / application rules
• Close and centralized Management
• Integration with the Microsoft AD network

With rich experience on network solutions, services and support, Suyati is well positioned to offer an L1, L2 level of support including setup, configuration and customization for Barracuda clients. Suyati has remote infrastructure support services which can enhance Barracuda networks' efficiency.

if the issue can be resolved. If not, the issue is passed on to the secondary phase of investigation and resolution. The second phase is even more ideal for the DGT framework.

Software developers could be brought in as part of the DGT to investigate, fix and patch applications remotely. These developers could migrate into product development once their expertise develops in the domain area while providing customer support. We have noticed that this is one of the easiest ways for our clients to start on the DGT model and realize immediate results.

devices across your organization. Enabling the execution and management of key tasks remotely, in a secure environment, we free your IT staff from these laborious, monotonous and manpower-intensive tasks, resulting in higher end-user satisfaction and better performance at reduced costs.

We offer you the ability to set up DGTs that can deliver on the following:

• 24*7 Problem and Incident Management
• Desktop OS and Office Apps Support
• Remote Software and Patch Deployment
• Desktop Standardization and Imaging
• Technology Refreshes and Upgrades
• 24*7 administration of the servers
• Availability Monitoring
• Database administration
• Server Upgrades and Migration
• Optimization of disk usage, processor usage & load balancing
• Server Consolidation and Virtualization
• Asset Inventory (Software & Hardware)
• Performance monitoring of Internet-based infrastructure including hardware, software, OS, bandwidth & websites (collocation, automatic traffic redirection, storage replication & mirroring)
• Alert & problem escalation to appropriate parties based on predefined processes
• Web & SaaS enabling of applications - Migration of applications from the traditional Client-Server model to the Internet-based model to enable cross-platform access. An application can also be modularized and can offer “pay per use” revenue opportunities if appropriate.
• Usability enhancements through richer and highly interactive User Interface upgrades
• Work flow optimizations
• Migration of applications on legacy platforms to newer technologies or COTS applications and then maintaining and supporting the applicatio

environments. See a simple case study on a data migration challenge that was quickly addressed by the client’s DGT at Suyati.